10OperationsPosted 3 weeks ago

Onsite Support Technicians (Smart Hands)

A top-five cloud provider building multi-gigawatt campuses across North America.

Location

Richmond, VA

Engagement

Direct hire

Work mode

on site

Salary

$56k–$82k/yr

Travel

25%

Clearance

Public Trust

About this role

We are seeking Onsite Support Technicians (Smart Hands) to provide technical support in data centers.

You will perform routine technical tasks, support remote teams, and provide hands-on assistance for hardware and cabling work. This entry-to-mid level role provides excellent exposure to data center operations.

Provide the onsite support that enables efficient data center operations, performing hardware installations, cable management, and technical support tasks.

What you'll do

Perform routine hardware tasks
Support remote teams with onsite work
Manage cabling and connectivity
Document work activities
Respond to support tickets
Maintain organized work areas

What you'll bring

2+ years of technical support experience
Basic understanding of data center hardware
Knowledge of cabling and connectivity
Strong customer service skills
Attention to detail
Ability to work rotating shifts

Preferred qualifications

Associate degree or equivalent experience
CompTIA A+ or Network+ preferred
Experience with ticketing systems
Good communication skills

Certifications typically required

OSHA 30

Apply for this role

Send your résumé with the job title in the subject line. A NovatarHQ recruiter reviews every application and responds within two business days.

Apply by email

The client identity is shared with you before any submission. NovatarHQ never submits your résumé without your approval.